Classification Viewer
1 MANAGERS
11 Chief Executives, General Managers and Legislators
13 Specialist Managers
14 Hospitality, Retail and Service Managers
2 PROFESSIONALS
21 Arts and Media Professionals
22 Business, Human Resource and Marketing Professionals
222 Financial Brokers and Dealers, and Investment Advisers
224 Information and Organisation Professionals
23 Design, Engineering, Science and Transport Professionals
232 Architects, Designers, Planners and Surveyors
233 Engineering Professionals
24 Education Professionals
25 Health Professionals
251 Health Diagnostic and Promotion Professionals
253 Medical Practitioners
26 ICT Professionals
3 TECHNICIANS AND TRADES WORKERS
31 Engineering, ICT and Science Technicians
311 Agricultural, Medical and Science Technicians
312 Building and Engineering Technicians
32 Automotive and Engineering Trades Workers
33 Construction Trades Workers
34 Electrotechnology and Telecommunications Trades Workers
39 Other Technicians and Trades Workers
393 Textile, Clothing and Footwear Trades Workers
4 COMMUNITY AND PERSONAL SERVICE WORKERS
41 Health and Welfare Support Workers
42 Carers and Aides
44 Protective Service Workers
5 CLERICAL AND ADMINISTRATIVE WORKERS
55 Numerical Clerks
59 Other Clerical and Administrative Workers
6 SALES WORKERS
62 Sales Assistants and Salespersons
7 MACHINERY OPERATORS AND DRIVERS
71 Machine and Stationary Plant Operators
711 Machine Operators
72 Mobile Plant Operators
8 LABOURERS
82 Construction and Mining Labourers
83 Factory Process Workers
84 Farm, Forestry and Garden Workers
541 - Call or Contact Centre Information Clerks
CALL OR CONTACT CENTRE INFORMATION CLERKS provide information to customers about goods and services.
Indicative Skill Level:
Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV, or at least three years of relevant experience (ANZSCO Skill Level 3); or
AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)
In New Zealand:
NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or
NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)
In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Tasks Include:
answering customer inquiries for information about goods and services;
resolving customer complaints and problems with goods and services provided;
recording information about inquiries and complaints;
referring complex inquiries to supervisors;
arranging the despatch of information kits and brochures.
Occupations in this minor group are classified into the following unit groups:
5411 Call or Contact Centre Workers
5412 Inquiry Clerks
Indicative Skill Level:
Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV, or at least three years of relevant experience (ANZSCO Skill Level 3); or
AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)
In New Zealand:
NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or
NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)
In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Tasks Include:
answering customer inquiries for information about goods and services;
resolving customer complaints and problems with goods and services provided;
recording information about inquiries and complaints;
referring complex inquiries to supervisors;
arranging the despatch of information kits and brochures.
Occupations in this minor group are classified into the following unit groups:
5411 Call or Contact Centre Workers
5412 Inquiry Clerks