Australian and New Zealand Standard Classification of Occupations 1.3

TRAVEL ATTENDANTS provide services for the safety and comfort of passengers in aircraft, ships and railway sleeping cars.

Indicative Skill Level:

The occupation Flight Attendant in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:
AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV (ANZSCO Skill Level 3); or

In New Zealand:
NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or

In some instances relevant experience and/or on-the-job-training may be required in addition to the formal qualification.

The occupation Travel Attendant nec in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:
AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)

In New Zealand:
NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)

In some instances relevant experience and/or on-the-job-training may be required in addition to the formal qualification.

Tasks Include:

managing safety and emergency procedures and making public announcements;
coordinating the sale of goods to passengers and completion of any customs and immigration documentation which may be required;
conducting safety checks and demonstrations of safety equipment and procedures;
assisting passengers in emergency drills, carrying out emergency procedures, assisting and directing passengers in emergencies;
checking passengers' tickets and directing them to seats and cabins;
tidying aircraft, ship and railway cabins, and receiving and stowing food, equipment and cabin baggage;
operating galleys, preparing and heating food for passengers, and serving refreshments and meals;
distributing reading material, pillows, blankets and other amenities for the comfort of passengers.

Occupations:

451711 Flight Attendant
451799 Travel Attendants nec