Australian and New Zealand Standard Classification of Occupations 1.3

HOSPITALITY WORKERS provide services to patrons of hotels, bars, cafes, restaurants, casinos and similar establishments.

Indicative Skill Level:

Most occupations in this sub-major group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:
AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2); or
AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4); or
AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:
NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2); or
NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4); or
NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification. In the case of some Skill Level 5 occupations, a short period of on-the-job training may be required in addition to or instead of the formal qualification, or no formal qualification or on-the-job training may be required.

Tasks Include:

serving and selling beverages;
taking food orders and serving food;
clearing used dishes, cutlery and glassware from dining and drinking areas;
providing gaming services within casinos and other gaming establishments;
supervising and coordinating the activities of hotel porters and other hotel staff;
explaining and enforcing safety regulations in hotels;
carrying luggage and escorting guests;
may book tours, taxis and restaurants for guests.

Occupations in this sub-major group are classified into the following minor group:

431 Hospitality Workers