Australian and New Zealand Standard Classification of Occupations 1.3

HOTEL SERVICE MANAGERS supervise and coordinate the activities of hotel service workers.

Indicative Skill Level:

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:
AQF Associate Degree, Advanced Diploma or Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)

In New Zealand:
NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks Include:

determining work requirements and allocating duties to Commercial Housekeepers, Luggage Porters and Doorpersons;
conferring with managers to coordinate activities with other organisational units;
maintaining attendance records and rosters;
explaining and enforcing safety regulations;
overseeing the work of the unit and suggesting improvements and changes;
conferring with workers to resolve grievances;
may perform front office and hotel reception duties.

Occupation:

431411 Hotel Service Manager