Australian and New Zealand Standard Classification of Occupations 1.3

SALES SUPPORT WORKERS provide assistance to retailers, wholesalers and sales staff by undertaking support activities such as operating cash registers, and modelling, demonstrating, selecting, buying, promoting and displaying goods.

Indicative Skill Level:

Most occupations in this sub-major group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:
AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV, or at least three years of relevant experience (ANZSCO Skill Level 3); or
AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4); or
AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:
NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or
NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4); or
NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification. In the case of some Skill Level 5 occupations, a short period of on-the-job training may be required in addition to or instead of the formal qualification, or no formal qualification or on-the-job training may be required.

Tasks Include:

receiving payments from customers for goods and services purchased by a variety of payment methods;
counting and recording money received and balancing against register sales records, and preparing money for deposit in financial institutions;
promoting the organisation's goods and services by telephoning customers, and demonstrating goods to customers;
modelling merchandise and posing for art;
buying goods for resale and negotiating purchase, promotion and supply arrangements with suppliers;
setting up displays of products within stores and shopping centres.

Occupations in this sub-major group are classified into the following minor groups:

631 Checkout Operators and Office Cashiers
639 Miscellaneous Sales Support Workers