Australian and New Zealand Standard Classification of Occupations 1.3

INQUIRY CLERKS AND RECEPTIONISTS respond to requests for information, and receive and greet people.

Indicative Skill Level:

Most occupations in this sub-major group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:
AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV, or at least three years of relevant experience (ANZSCO Skill Level 3); or
AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)

In New Zealand:
NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or
NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks Include:

answering customer inquiries for information about the organisation and the goods and services it offers;
resolving customer complaints and problems with goods and services provided;
recording information about inquiries and complaints;
greeting and welcoming visitors, and directing them to the appropriate person;
arranging and recording details of appointments;
answering, connecting and transferring telephone calls.

Occupations in this sub-major group are classified into the following minor groups:

541 Call or Contact Centre Information Clerks
542 Receptionists