This item has been superseded by a newer version by one or more Registration Authorities.
Definition
Whether the service has developed a formal internal complaints mechanism in which complaints can be made by consumers and are regularly reviewed by a committee that includes consumers, in order to promote the participation of mental health consumers in the planning, delivery and evaluation of the service.
Components
Data Element
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Data Element Concept (this item)Specialised mental health service organisation—consumer participation arrangements (formal internal complaints mechanism)
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Object ClassSpecialised mental health service organisation
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PropertyConsumer participation arrangements
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Conceptual DomainNone
Comments
Guide for use:
A consumer is a person who is currently utilising, or has previously utilised, a mental health service.
Mental health service consumers include persons receiving care for their own, or another persons’, mental illness or psychiatric disability.
Context:
Specialised mental health services.
References
Related content
Relation | Count |
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Data Elements implementing this Data Element Concept | 1 |