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Specialised mental health service organisation—consumer participation arrangements (formal internal complaints mechanism)

This item has been superseded by a newer version by one or more Registration Authorities.

Definition

Whether the service has developed a formal internal complaints mechanism in which complaints can be made by consumers and are regularly reviewed by a committee that includes consumers, in order to promote the participation of mental health consumers in the planning, delivery and evaluation of the service.

Components

Data Element
Implemented in 1 data element

Comments

Guide for use:

A consumer is a person who is currently utilising, or has previously utilised, a mental health service.

Mental health service consumers include persons receiving care for their own, or another persons’, mental illness or psychiatric disability.

Context:
Specialised mental health services.

References


This content Based on Australian Institute of Health and Welfare material. Attribution provided as required under the AIHW CC-BY licence.

Related content

Relation Count
Data Elements implementing this Data Element Concept 1